1. Introduction

Blue Diamond Home Health Provider ("we," "our," or "us") is committed to protecting the privacy and security of our patients, clients, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable United States laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name

• Address

• Phone number

• Email address

• Date of birth

• Identifiers such as IP address

b. Protected Health Information (PHI)

• Medical history

• Diagnoses and treatment records

• Medications and care plans

• Physician and healthcare provider information

• Insurance and billing details

c. Internet or Other Electronic Activity

• Website usage data

• Browser type

• Device information

3. How We Use Your Information

We use your information to:

• Provide home healthcare services

• Develop and manage care plans

• Coordinate care with healthcare professionals

• Process billing and insurance claims

• Communicate with patients and authorized representatives

• Improve our services

• Comply with legal obligations

4. HIPAA Compliance

We comply with HIPAA to protect your Protected Health Information (PHI). We:

• Maintain the privacy and security of PHI

• Limit use and disclosure to the minimum necessary

• Implement administrative, technical, and physical safeguards

• Train staff on privacy requirements

5. SMS Communications and Consent

By providing your mobile number and opting in, you consent to receive SMS customer care (text) messages from Blue Diamond Home Health Provider for purposes such as appointment reminders, care updates, and service-related notifications.

a. Consent Collection

We obtain consent through one or more of the following methods:

• Written consent forms (including patient intake forms)

• Website opt-in forms with clear disclosure

• Verbal consent documented in patient records

All opt-in methods include clear disclosures regarding message types, frequency, and applicable message/data rates.

b. Carrier Compliance

We adhere to applicable U.S. carrier requirements and messaging regulations (including A2P/10DLC standards). Registration and messaging practices strictly follow carrier policies, including proper identification, consent capture, and opt-out mechanisms.

c. Opt-Out

You may opt out at any time by replying STOP to any message. You may reply HELP for assistance.

d. No Sharing of Mobile Opt-In Data

Mobile opt-in data and consent will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.

6. Disclosure of Information

We may disclose your information:

• To healthcare providers involved in your care

• To insurers for billing and claims

• To business associates under HIPAA-compliant agreements

• To comply with legal obligations

• In emergencies to protect health and safety

We do not sell personal or health information.

7. Your Rights Under HIPAA

You have the right to:

• Access your health records

• Request corrections

• Request restrictions on disclosures

• Receive confidential communications

• Obtain an accounting of disclosures

• File a complaint with the U.S. Department of Health and Human Services

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know

• Right to Delete

• Right to Correct

• Right to Limit Use of Sensitive Personal Information

• Right to Opt-Out of Sale/Sharing (we do not sell data)

• Right to Non-Discrimination

To exercise your rights, please contact us using the details below.

9. Categories of Information Disclosed for Business Purposes

We may disclose:

• Identifiers

• Health information

• Billing information

• Internet activity data

10. Data Security

We implement appropriate safeguards to protect your information. However, no system is completely secure.

11. Data Retention

We retain information as long as necessary for healthcare services and legal compliance.

12. Cookies and Tracking Technologies

We may use cookies and similar technologies for website functionality and analytics.

13. Third-Party Links

We are not responsible for third-party website privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.

15. Contact Us

If you have questions or wish to exercise your rights, contact us:

Blue Diamond Home Health Provider

☎ (626) 594-4990

📠 (877) 289-9698

As a recipient of Federal financial assistance, Blue Diamond does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out byBlue Diamond directly or through a contractor or any other entity with which Blue Diamond arranges to carry out its program and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

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For information to file a complaint, call the administrator of Blue Diamond Home Health Provider at:

☎ (626) 594-4990

📠 (877) 289-9698

Blue Diamond Home Health Provider
1. Program Description

By providing your mobile phone number and opting in, you agree to receive SMS customer care (text) messages from Blue Diamond Home Health Provider. These messages may include:

• Appointment reminders

• Care updates

• Service notifications

• Billing or account-related messages

• Customer support communications

2. Consent to Receive Messages

By opting in to our SMS program, you expressly consent to receive recurring text messages from us. Consent is not a condition of receiving services.

3. Message Frequency

Message frequency may vary depending on your interaction with our services.

4. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Blue Diamond Home Health Provider is not responsible for any charges incurred.

5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

• STOP to cancel

• HELP for assistance

After opting out, you will receive a confirmation message and no further messages will be sent unless you re-enroll.

6. Supported Carriers

SMS services are supported by most major U.S. carriers. However, delivery is not guaranteed and may be subject to carrier limitations.

7. Privacy

Your privacy is important to us. Information collected through SMS communications is subject to our Privacy Policy. We do not sell or share your mobile number for marketing purposes without your consent.

8. Data Security

We take reasonable measures to protect your information transmitted via SMS. However, SMS is not a secure form of communication, and we advise against sharing sensitive personal or health information via text.

9. Changes to Terms

We may update these SMS Terms and Conditions at any time. Updates will be posted with a revised effective date.

10. Contact Information

For questions or support, please contact:

Blue Diamond Home Health Provider

☎ (626) 594-4990

📠 (877) 289-9698